General Shipping
At Home-Exercise-Supplies.com, all shipments within the contiguous USA are free. Generally, orders placed with us will leave our warehouse within three business days and usual transit times to you is two to four business days after that. Occasionally, due to unforeseen circumstances, an order will take up to seven days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately, it could take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally we will ship all orders via Fedex Ground or UPS, but we reserve the right to use any carrier.
Shipments To Alaska and Hawaii
Because of the size of many of our weight benches, shipping expenses to Hawaii and Alaska are both expensive and unpredictable. We may add the ability to ship to these locations at some point, but we are simply not offering shipping services to either location today.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, and it is still under warranty, please fill out the information below and send it to us using the form on our contact us page. If your product was damaged during shipping, contact us as soon as you can and we'll help you get the replacement product or parts you need as fast as we can.
Please note that all TKO and Cap warranty claims are taken care of by us. We must authorize them as the manufacturers will NOT accept returns or Warranty claims directly from the customer. But that shouldn't be a problem for you ... just use the contact us form, or email us with the following Warranty claim info and we'll get you taken care of:
- Your Name
- Address
- phone # (needed for the FedEx Label)
- email address (needed to email a FedEx Label)
- Item purchased
- Date of purchase
- Your Purchase Order #
- What is wrong with the item?
Returns
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the above instructions on submitting a warranty claim. We'll get you fixed up. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
Please note that time is important here. You must inform us within 5 calendar days of receiving material that was damaged in transit ... or we cannot process your claim.
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. It would also be a good idea to take a few photos (ditigal if you can) as proof of condition on receipt for our claim to the carrier.
But Please note -- if any of the original packaging is thrown away, we cannot file a shipping insurance claim. As such, discarding shipping materials or box contents waves your right to get your product replaced or repaired.
Before contacting us, please check to see if the product itself is scratched, torn, dented or otherwise damaged. We're certainly happy to hear from you at any time, but if everything looks and works okay, there is no reason to contact us or file a shipping damage claim.
However, if your product is not working correctly due to damages that occurred during shipping and you have kept the original shipping materials, please contact us. Provide the same information we need for a warranty claim above, (hopefully with digital photos attached to an email), so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, we will provide additional guidance on whether the damaged parts need to be returned (at no cost to you) or not, and arrange for new parts or product to be sent to you at no cost to you.
4. You've received the product but you've decided you want to return it
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
